SUPPORT / SAMPLES & SAS NOTES
Problem Note 68624: SAS® Forecast Studio fails or stops responding when you re-forecast a project or close the application and a Segmentation Violation error might occur
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In SAS Forecast Studio, when you re-forecast your project or close the application, you might encounter one of the following symptoms:
- SAS Forecast Studio stops the re-forecasting process, and an error similar to the following is displayed in the SAS log:
ERROR: A computational fault occurred during the diagnosis of series XXX.
- SAS Forecast Studio stops responding, and one of the following messages is displayed in the user interface:
Reforecasting the project.
Closing SAS Forecast Studio.
Closing SAS Forecast Studio.
- SAS Forecast Studio stops responding, and an error similar to the following is displayed in the SAS log:
ERROR: An exception has been encountered.
Please contact technical support and provide them with the following traceback information:
The SAS task name is [HPFDIAGN]
Segmentation Violation
Traceback of the Exception:
...
Please contact technical support and provide them with the following traceback information:
The SAS task name is [HPFDIAGN]
Segmentation Violation
Traceback of the Exception:
...
The problem occurs when your project includes an event that meets the following conditions:
- Type = TC or Temporary Change
- Value = 1
- Duration = ALL
To work around the issue, take either of these actions:
- Delete the event from your project.
- Specify a duration for the event that is different from ALL.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Forecast Server | HP-UX IPF | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 |
| 64-bit Enabled Solaris | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| 64-bit Enabled AIX | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Windows 7 Ultimate x64 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Windows 7 Ultimate 32 bit | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Windows 7 Professional x64 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Windows 7 Professional 32 bit | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Windows 7 Home Premium x64 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Windows 7 Home Premium 32 bit | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Windows 7 Enterprise x64 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Windows 7 Enterprise 32 bit | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 Std | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 R2 Std | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2012 Datacenter | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2008 for x64 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2008 R2 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows Server 2008 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows 10 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Pro x64 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Pro 32-bit | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Enterprise x64 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Pro x64 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Pro 32-bit | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Enterprise x64 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft Windows 8 Enterprise 32-bit | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Microsoft® Windows® for x64 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Linux for x64 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||
| Solaris for x64 | 14.2 | 15.3 | 9.4 TS1M4 | 9.4 TS1M8 | ||